We are rolling out http://www.zendesk.com/ which is a help desk system for our end users. We plan to integrate the system with Dial2Do to make issue tracking simple and provide our users with an extensive knowledge base. It’s really simple and easy to use.
What’s even better though is that Michael Hansen of Zendesk, and the other Zendesk employees, are very proactive in the support they provide. Michael even offered me a free Zendesk t-shirt. When I jokingly suggested that I preferred Prada he sent me a Prada wallet – seriously! Alan, our Director of Engineering, got the t-shirt J Thanks Michael!